Setting NDVR Record Schedules Can Take Up to 15 Seconds Tuesday 21st September 2021 17:35:47


Some customers have reported when setting NDVR record schedules, either single or series, it is taking up to 15 seconds to complete. Technicians are investigating the issue, however as the service is functioning no action will be taken until a low-traffic maintenance window occurs.

Please be patient when setting NDVR record schedules until this issue is cleared. Do not take any actions during the time a NDVR recording is being set, doing so could cause corruption to your customer-specific database storage. Power cycling or rebooting the STB will not resolve the issue.

Multiple tests indicate this issue has been resolved, marking incident as fixed.

An attempt was made to correct the problem early this morning within the normal standing unscheduled maintenance window. The problem persists and is still being actively investigated. Other symptoms have been identified. It can take 15 seconds to delete a recorded asset, or when deleting a record schedule, either single or series.

All these NDVR actions are executing properly when given the extra time to complete.