All systems are operational

Incidents

Monday 8th December 2025

IPTV Ongoing Channel outages

We are working on replacing two receivers that have failed in the headend, which have taken out a number of Showtime, Flix, and FXX channels.

  • All channels should be returned to normal

  • We should have everything resolved except FXX, which we expect to have resolved soon.

    • Sunday 7th December 2025

    Internet Services Apple App Store Issues

    We have identified an issue with installing and updated applications from the Apple App Store. A peer networks Apple Edge Cache is not fully operational but the Apple App Store is still attempting to request data from it. The peer network has opened a ticket with Apple Edge Cache operators to investigate the issue. A temporary work around is to install and update applications using alternative networks like your cellular providers data service while this is being resolved.

  • Apple has diverted our customers off the impacted cache host and Apple App Store installs and updates are working properly once again.

    • Monday 24th November 2025

    Optical Transport Ring Link between DSM and Ames: Loss of signal

    We're seeing loss of signal between our DSM and Ames locations. We are investigating.

  • Our dark fiber provider has finished splicing the damaged fiber and are hands off. All links have been restored.

  • Crews have finished pulling cable and the west side of the fiber has been completely spliced. Splicers are now working on the east end and started around 2:50 PM CT. Services should begin to restore with each splice. Estimated time of resolution has been set for 5:00 PM CT.

  • Our dark fiber provider has confirmed that a contractor damaged the fiber while doing unrelated work. Crews are onsite working to expose the damaged fiber to evaluate next steps. There is no ETR at this time.

    • Friday 14th November 2025

    Optical Transport Ring OTN Link to Minneapolis Down

    We've identified a link down between Cedar Falls and Mason City. We are currently investigating.

  • Fiber splicing was completed Friday at 5pm. Our connection to Minneapolis has been restored.

  • We have identified a break outside of our network. We are contacting the vendor to get it repaired. No ETR at this time.