All systems are operational

Incidents

Friday 20th September 2024

Stingray quality issues

Stingray Channels are showing pixelization. This is an SRT feed not satellite. Investigating.

  • This has been stable, so we are closing this incident

  • We will be making some changes to the stingray receiver that will cause a brief outage around 2pm. This is expected to last around 15 minutes.

  • This was caused by fiber issues at the provider, which appear to be resolved. We will continue to monitor for now.

    • Wednesday 18th September 2024

    IPTV TBS Did not switch back to programming after Baseball blackout.

    TBS RX did not return to normal programming after blackout. Warner/Disc is aware of the issue and is working on a fix. No estimated time given.

  • Warner has fixed their issue. TBS is back on.

    • Tuesday 17th September 2024

    Optical Transport Ring Optical Transport Link Between Cedar Falls and Hiawatha Disruption

    We are seeing a loss of connectivity between our optical transport nodes at our Greenhill hut in Cedar Falls and Enseva in Hiawatha. We are investigating the cause of this disruption.

  • No root cause has been identified, but systems have continued to operate normally.

  • Connectivity between Cedar Falls and Hiawatha is restored. We are still working to find the cause of the disruption.

    • Thursday 12th September 2024

    IPTV KCRG Tower Maintenance

    KCRG is planning Tower maintenance to begin at 10:30pm Sept 12th - 5am Sept 13th..
    CFU is processing KCRG and sub-channels from a direct fiber feed from IMON. We have gotten verification from IMON that the direct feed will not go down. We should not see any outage. This is just passing on the information.

  • Since CFU get the KCRG signal via fiber not OTA broadcast, the maintenance did not produce any disruption in live TV or recordings.

    • Tuesday 10th September 2024

    Phone Service CFU Phone Service Inbound Call Disruption

    Inbound calls from some carriers are to CFU phone service customers are disconnecting when answered. We have engaged our phone service partner who is working with their providers to investigate and resolve this issue.

  • Our phone service partner has informed us the carrier has reported the issue has been resolved, and their testing has confirmed services are back to normal.

    • Scheduled Maintenance
    Core Router Route Processor Switchover

    Network engineers will be conducting a route processor switch over to ensure continued stability of the network. This should not be service impacting.

    Lloyd Lane Core Router Software Upgrade

    We will be performing a software upgrade on our core router at Lloyd Lane. We anticipate multiple disruptions to services as components are upgraded. This will impact Internet, video, voice, point to point, and multipoint services.

    Optical Transport Fiber Provider Maintenance

    Our dark fiber provider will be performing maintenance to move fiber in Coralville that will disrupt our optical transport network. Any circuits with redundant connectivity should automatically transition to their alternate paths when the disruption occurs.

    Past Maintenance
    IPTV Server/Transcoder Maintenance

    We will be performing maintenance to cut-over to our new backup server, as well as reboot a mis-behaving device to restore full functionality. We do not expect much impact, though some channels will be down during the reboot. These include the HBO, MovieMAX, and some Showtime channels. This outage is expected to last less than 10 minutes.

    Due to unforeseen issues with the cutover, we are extending this maintenance another hour. We do not expect any major outages to occur, but additional equipment is requiring reboots to pick up the changes we have made.

    START TIME: 12:05 AM 2024-10-04

    UPDATED END TIME: 3:00 AM 2024-10-04

    Stingray Channel Maintenance

    LATE NOTICE: Our upstream provider for the Stingray music channels will be performing a cut-over of their receiver at 3PM today.

    This is expected to take about 20-30 minutes.

    UPS Annual Preventative Maintenace 10/1 @10 AM

    CFU's UPS vendor has scheduled our Annual Preventative Maintenace for 10/1 @10am. The UPS vendor will conduct the PM on one UPS at a time. For the UPS in maintenance mode, loads will remain on utility power. For the UPS not in maintenance mode, loads will remain on UPS power. Load feed redundancies will be maintained.

    South Front Networks Router Software Upgrade

    We will be performing a software upgrade on our router at the South Front Networks Waterloo facility. We will drain traffic from the router before hand to mitigate the impact to customer traffic.

    Stingray receiver change

    We will be working with our provider to attempt to cut over the stingray receiver again. This will happen at 3pm today, 2024-09-30.