All systems are operational

Incidents

Wednesday 29th April 2026

Internet Services Service outage

We are aware of a partial outage for internet and phone. We are resetting some equipment now, and services should be coming back shortly.

  • Services should be restored. If you are still having issues connecting to the internet, please try resetting your router.

    • Scheduled Maintenance
    SFN-BDR-01 Route Processor Switchover

    We will be performing a route processor switch over on our SFN-BDR-01 router at the South Front Networks Waterloo facility so we can complete a firmware update on the active route processor. We do not anticipate this route processor switchover to have any service impact.

    OLT Upgrades - May 14th 00:01 - 06:00

    Network Engineers will be upgrading OLT network access equipment between the hours of 00:01 - 06:00 (12:01am - 6:00am) on May 14th, 2026. While services will not be down the entire time, internet, phone, and TV service will be temporarily interrupted during this maintenance. This upgrade is to address a bug in software uncovered in the last upgrade.