Some systems are experiencing issues

Incidents

Tuesday 8th April 2025

Optical Transport Ring Minneapolis Transport Disruption

We are seeing a disruption to our optical transport to Minneapolis, and there appears to be a loss of connectivity between our nodes in Cedar Falls and Mason City. We are investigating the cause of the disruption and will provide updates as we have more information.

  • A ticket was opened with our fiber provider, who then opened a ticket up with another party. Technicians were dispatched last night at 6:17pm. Services were restored as of 6:45am this morning and they are fully hands off.

  • OTDR trace from Cedar Falls identified a break approximately 124,000 feet out on both fibers. We are reaching out to the fiber provider so they can locate the damage and begin restoration.

    • Monday 7th April 2025

    Internet Services Chicago connectivity disruption

    Connectivity to our router in Chicago is currently disrupted. We have reached out to our transport provider, and they are investigating. Traffic has been rerouted which may cause some latency and performance differences.

  • We have seen connectivity to Chicago is restored but have not heard from the transport provider if the repair crews have completed their work. It's possible additional disruptions may occur while repairs are underway.

  • Our transport provider has informed us that access to the conduit is done but a new section of cable is needed. They have the first team working on preparing a new splice case at one end and a second team is being dispatched to the other end to prepare it and will work in parallel to expedite the repairs.

  • Our transport provider has informed us that work is still being performed to access the damaged fiber cable. Due to this being along a rail road additional safety precautions are necessary when excavating. There is currently no estimated time to repair.

    • Scheduled Maintenance
    *Rescheduled* IPTV Backoffice maintenance

    Update This has been rescheduled for April 29th 2025, 12:01am - 5:00am Our vendor will be conducting an upgrade to the Backoffice. IPTV services will remain operational during this time, however set top boxes that are rebooted will have issues starting up.

    Fiber Maintenance

    OSP Crews will be conducting a fiber cutover causing an interruption in communication services.

    Location: Intersection of E Viking Rd and Prairie Pkwy Start: Thursday May 1st at 10:00pm (STS Services will be cut at 10pm, the remaining services will be cut at 12am) End: Friday May 2nd at 6:00am