Connectivity to our router in Chicago is currently disrupted. We have reached out to our transport provider, and they are investigating. Traffic has been rerouted which may cause some latency and performance differences.
Connection to our router has remained stable since Friday evening.
Tuesday 8th July 2025
IPTVStingray Music channel errors
We are seeing some issues with the Stingray channels following the upgrades from last night. We are engaging with our encoding vendor to identify the issue. They may cut out or have audio issues every 20-25 minutes.
On the advice of our vendor, we have reverted the firmware on that single encoder due to potential incompatibilities with how the music channels are handled.
They will review our setup and may release a fixed version in the future.
Friday 4th July 2025
Internet ServicesStatically Assigned Business Customers Reporting Brief Connectivity Disruptions
We have received multiple reports of business customers with statically assigned IP addresses experiencing intermittent connectivity issues. We are currently investigating this and will provide updates as we find out more information.
Services have remained stable and this issue appears to have been resolved.
After resetting the gateway interface for this service we are seeing a more consistent service connectivity for the reporting customers. We are still watching for any additional reports of service interruption, and if you experience service disruptions please contact our Help Desk at 319-268-5221.
