All systems are operational

Incidents

Friday 29th August 2025

IPTV Channel errors

We were made aware of some issues with Outdoor, Sportsman, and World Fishing channels earlier today. CFU has taken all available actions on our side to resolve the issues, but the signal may occasionally drop for 5-10 minutes. This does not appear to be on CFU's side. We will continue to monitor over the weekend.

  • These channels have been stable over most of the weekend. We are closing this incident.

    • Wednesday 27th August 2025

    E! down

    E! is down for the night, NBCU NOC unable to resolve tonight. I will be in contact with them ASAP in the morning to fix.

  • Fixed 8-28-25 @ 3:45

    • Tuesday 26th August 2025

    Optical Transport Ring Fiber cut on north fiber path

    We are seeing loss of signal on our north fiber path to Minneapolis. We are investigating the issue.

  • Splicing has completed and crews are hands-off. Services appear to be back to normal.

  • We currently have no new updates to share. Crews are on site, and we will provide additional information as soon as it becomes available. Field crews are actively working at the impacted location. Cause of damage: Third-party work crew struck the fiber while installing a new culvert on the roadway. No ETR

  • Repair crews are onsite and actively working to restore service. There is no estimated time to restore (ETR) available yet as assessments and repairs are in progress.

  • Field splicing crews are expected to arrive onsite momentarily. Once onsite, they will begin their assessment and we will share additional details from the initial inspection.

  • A buried fiber cut has been located affecting a 72-count cable. An SSP splicing crew has been engaged and is en-route with an estimated arrival of approximately three hours. Preparations for repair and post-repair testing are underway so work can begin immediately upon arrival.

  • We have tested the circuit and found a cut. We are notifying the owner of the fiber so they can perform repairs. No ETR at this time.

  • Technicians are on the way to one of our sites to perform testing to pin down the location of the fault.

    • Thursday 14th August 2025

    Internet Services Loss of connectivity to Chicago

    It appears we have lost connectivity to our router in Chicago. This likely caused a brief disruption for some Internet services as routing reconverged to alternative paths. We are investigating the cause for this loss of connectivity and will update when we have additional information.

  • The connection has stayed stable for a few hours now and appears to have been resolved.

  • We heard back from the transport provider. They saw a brief reduction in optical signal level between two devices in different parts of the facility in Chicago. They haven't narrowed down the root cause yet but continue to investigate. Currently they have found no indications that it was the result of a hardware fault, and suspect it was a disruption of cross connect fibers between the different parts of the facility.

  • Our connectivity was restored shortly after we began to investigate. We are watching for further disruptions and will continue to investigate for a potential cause.

    • Past Maintenance
    ONT Upgrades

    Network Engineers will be upgrading ONT network access equipment between the hours of 0200 - 0500 (2am - 5am) on Wednesday, September 3rd, 2025. Internet, Phone, and TV service will be temporarily interrupted at times during this maintenance.

    Lone Tree Static IP Gateway Migration

    CFU Will be performing a migration of a static IP gateway. This will impact all business static customers with addresses in the 24.149.6.0/24 range.

    OTN Emergency Maintenance

    To resolve issues with our OTN network after the fiber cut Tuesday night, we will be resetting equipment to try to restore full connectivity. This will cause a brief, less than 15-minute interruption of service on our north-bound path. Traffic should automatically route around this failure, but some services may temporarily see packet loss.