Incidents

Wednesday 29th October 2025

IPTV Set top box management platform down

Amino Engage - our set top box management platform is currently down. This should not be service impacting but will limit our staff's ability to troubleshoot issues with set top boxes.

This was due to a vendor maintenance. The system has been restored.

Friday 17th October 2025

Phone Service 319 Area Code 911 Serivce Outage

Our phone service partner has informed us that an issue with Lumen/Century Link has caused an outage for 911 services across the 319 area code.

Services have been restored.

IPTV Channel Outages - KFXA and KGAN

KGAN and KFXA have reported issues with their broadcasting. Both channels and their sub-channels may go up and down as they work on issues.

Services are stable. We are considering this closed out.

These channels have been restored. We will monitor for a while longer before closing out this incident.

Past Maintenance

Fiber maintenance

We will be conducting fiber maintenance near the intersection of W 1st and Union Rd on November 7th 12:00am - 6:00am.
During this time internet, TV and phone services will be interrupted for residences around that area.

Please see our website for the affected area.