All systems are operational

Incidents

Tuesday 8th July 2025

IPTV Stingray Music channel errors

We are seeing some issues with the Stingray channels following the upgrades from last night. We are engaging with our encoding vendor to identify the issue. They may cut out or have audio issues every 20-25 minutes.

  • On the advice of our vendor, we have reverted the firmware on that single encoder due to potential incompatibilities with how the music channels are handled. They will review our setup and may release a fixed version in the future.

    • Friday 4th July 2025

    Internet Services Statically Assigned Business Customers Reporting Brief Connectivity Disruptions

    We have received multiple reports of business customers with statically assigned IP addresses experiencing intermittent connectivity issues. We are currently investigating this and will provide updates as we find out more information.

  • Services have remained stable and this issue appears to have been resolved.

  • After resetting the gateway interface for this service we are seeing a more consistent service connectivity for the reporting customers. We are still watching for any additional reports of service interruption, and if you experience service disruptions please contact our Help Desk at 319-268-5221.

    • Tuesday 17th June 2025

    Cabinet 308 Rural Fiber Damage

    Fiber damage has been identified in the area of W Mt Vernon Rd & Timber Ridge Rd. Technicians have begun the repair process.

  • Splicing is complete and services have been restored.

    • Monday 16th June 2025

    NatGeo is out

    Nat Geo is currently down. We have identified the issue and are implementing the fix.

  • This issue has been resolved.

    • Past Maintenance
    Chicago Border Router Software Upgrade

    We will be upgrading the software on our border router in Chicago. Traffic will be drained from this router prior to the maintenance; we do not anticipate any service disruption during this maintenance.

    IPTV System upgrades

    We will be performing maintenance on various IPTV systems starting at midnight and running no later than 3AM. During this time, some channels may be unavailable for 5-10 minutes as equipment updates and resets. Timeshift assets will reflect this outage. START: 12:01AM 2025-07-08 END: 3:00AM 2025-07-08