Lumen/CL Call Routing Issues. Monday 5th June 2023 17:32:01


Lumen/CenturyLink customers that are served off of the Lumen Waterloo phone switch are experiencing a fast busy signal when trying to call CFU customers. CFU staff has been in contact with both Lumen and CFU's phone service vendor to investigate. Lumen has identified the potential issue and has escalated internally. No ETR.

Lumen has completed their fiber splicing and call routing from Lumen to CFU has been restored.

Lumen Update- 2023-06-05 18:13:07 GMT - Further isolation efforts have determined that a fiber damage caused by construction is the source of service interruptions. Repair teams are currently assembling the necessary supplies and will dispatch as soon as possible. An estimated time of arrival has not been provided.