Optical Transport Loss of Signal between Des Moines and Ames Wednesday 13th May 2020 13:53:00


Our monitoring indicates there is a loss of signal between our Ames and Des Moines locations on our optical transport ring. Protected paths on this ring appear to be operational.

Services have been stable, this incident has been resolved.

Our fiber provider has repaired the issue and connectivity appears to be restored.

Fiber provider went hands off at 1:30 AM. However while CFU was performing our scheduled maintenance we didn't validate the circuits had recovered. We have re-engaged with the fiber provider to investigate as we are still experiencing a partial outage from this incident.

The fiber provider has informed us the splice crews are repairing the cable and current estimated time to repair is 12:00 AM Central Time.

The fiber provider has identified damage in Ankey where the gas company drilled through the fiber cable. They are assembling crews to excavate and repair but do not have an estimated time to repair yet.

Our fiber provider has verified an issue near Ankeny/Waukee and are investigating.