NDVR Server Not Creating Record Tasks - CUTV/Restart/NPLTV Impacted Wednesday 2nd September 2020 22:40:00

At 22:40 local tine the NDVR server stopped being able to create record tasks for time shift services due to a configuration issue. Minerva ticket 40804 has been created and Technicians are investigating.

The emergency maintenance this morning 11SEP2020 has resolved all system-wide reported issues with NDVR recording. If the contents of the NDVR menu does not appear correct, I recommend a power cycle of the STB ( Set Top Box ) or force a refresh of the NDVR menu by entering 0-0-0-0-1-2-3-3. Individuals may have created corrupt NDVR database entries, those would need to be discovered and corrected on a case-by-case basis.

Posted 5 years ago

I have not found any missed CUTV assets since a ActiveMQ configuration change yesterday. Other NDVR issues are still not resolved.

Posted 5 years ago

This issue is still not resolved. A potential fix has been identified, however the exact MOP for the fix has not been determined. A maintenance window will be scheduled once a method of procedure has been delineated.

Posted 5 years ago

This issue has not been resolved. Some time slots the morning of 06SEP2020 record tasks were not scheduled which has resulted in CUTV for those time slots not playable. Any NDVR record tasks for those same time slots were also missed.

Posted 5 years ago

Many CUTV assets are not available from 22:30 03SEP2020 to 03:00 04SEP2020 due to this issue. Some NDVR record schedules may not show up in the NDVR menu. Some NDVR record task may refuse to be set.

Posted 5 years ago

Restarts of the ndvrd and the activemq service have allowed record tasks to be scheduled.

Posted 5 years ago